Our approach
At Gemini Writer’s Studio, we don’t issue cash refunds. Instead, if something isn’t working for you, we’ll turn what you paid into studio credit you can use on any of our other courses, workshops, retreats, coaching, or editing services.
We’re a small, writer-run studio, and every offering is built and taught by real people who’ve already set aside time, space, and preparation for you. Credit lets us keep doing that while making sure your investment still goes toward your writing. (We like to think of it as a revision, not a rejection.)
By purchasing any studio offering, you agree to this policy.
How studio credit works
- Value: Credit equals the amount you actually paid, after any discounts or coupon codes.
- Where it applies: Any Gemini Writer’s Studio offering, including memberships, courses, workshops, retreats, coaching, and editing services.
- How long it lasts: Credit is valid for 6 months from the date it’s issued.
- Partial use: If you use credit on something that costs less, the remaining balance stays on your account until it is used or it expires. If it costs more, you pay the difference.
- Who can use it: Credit is tied to your account. If you’d like to gift it to another writer, just ask and we’ll do our best to make it happen.
- No cash value: Credit can’t be exchanged for cash or transferred to a payment card.
We’ll confirm your credit by email, including the amount and expiration date, so you always know where you stand.
Policy by offering
| Offering | When you’ll receive credit | When credit isn’t available |
|---|---|---|
| Memberships (including Gem Silver) | Full credit for a renewal charge if you contact us within 7 days and haven’t used member benefits since it renewed | After 7 days, or once benefits are used. You can cancel anytime to stop future billing, and access continues through the end of your paid period. |
| Self-paced courses (including From Blank Page to “The End.”) | Full credit within 14 days of enrollment if you’ve completed less than 10% of the course | After 14 days or 10% completion. Your 3 years of access stays in place. |
| Live workshops | Full credit if you cancel at least 48 hours before the workshop starts | Within 48 hours or if you miss it. You’ll receive the recording when one is available. |
| Recorded workshops | Full credit within 7 days of purchase if you haven’t started watching | After 7 days, or once you’ve started the workshop |
| Workshop bundles | Credit for any workshops in the bundle that haven’t been accessed yet, at the bundle’s per-workshop price | Workshops already held |
| Virtual Retreat | Full credit if you cancel 14 or more days before the retreat | Within 14 days. You may transfer your spot to another writer at no charge. |
| Denver Retreat | Full credit, minus any non-recoverable lodging or venue costs, if you cancel 60 or more days before; 50% credit from 59 to 30 days before | Within 30 days. You may transfer your spot to another writer at no charge. |
| Coaching sessions and packages | Credit for any unused sessions in a package. Sessions can be rescheduled with 48 hours’ notice. | Sessions already held, or missed without 48 hours’ notice |
| Editing services | Full credit if you cancel before work begins; partial credit for any portion not yet edited if you cancel mid-project | Completed work |
Sale and promotional purchases (including Black Friday deals) follow the same policy, with credit based on the sale price you paid.
When we’ll refund your payment
A few situations are on us, not you. In these cases, you can choose a refund to your original payment method or studio credit:
- We cancel a workshop, retreat, session, or other offering and can’t reschedule it to a date that works for you.
- Billing errors, such as a duplicate charge or a charge after you’ve cancelled a membership.
- We can’t deliver what you purchased, for example a course that’s no longer available.
How to request credit
Email us at info@geminiwritersstudio.com with your name, what you purchased, and the date. We’ll reply within 3 business days and confirm your credit by email.
Before filing a dispute with your bank, PayPal, or card company, please reach out to us first. We’re real people, and we’d much rather sort it out together.
Changes to this policy
We may update this policy from time to time. The version posted here when you made your purchase is the one that applies to that purchase.
Last updated: November 2026